Front Office Patient Access Coordinator

Hanger, Inc.; West Milwaukee (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

8 paid holidays & 4 floating holidays

PTO: Vacation & Sick time

Medical, Dental, Vision benefits

401k Savings

Parental bonding leave

Flexible work schedules

Relocation assistance

Travel opportunities

Job summary

Hanger, Inc. is seeking a front desk/administrative receptionist to provide exceptional patient service at the front office.

You will collect patient information, verify insurance, and coordinate scheduling for clinicians while maintaining compliance with HIPAA and company policies. The role emphasizes accurate data entry, cash handling, and building positive relationships with patients and referral sources.

Qualifications

• High school diploma or equivalent required.
• Talent Bullseye assessment used in selection.
• Preferred 2–4 years in customer service or administrative roles, medical front office experience helpful.
• Valid driver's license may be required according to policy.

Responsibilities

• Provide the highest level of customer service to patients, fellow employees and referral sources.
• Counsel patients on financial responsibility after benefits verification.
• Collect co-payments and cash per guidelines.
• Maintain accurate patient files ensuring compliance with policies and HIPAA.
• Coordinate scheduling of clinician schedules to ensure proper coverage.
• Process referrals/authorizations/prescriptions for timely information.
• Enter patient demographics and insurance verifications as appropriate.
• Assist with follow-up and quality assurance to ensure patient satisfaction.

Skills

Strong interpersonal skills

Oral communication

Written communication

Telephone handling

Customer service

Front office procedures

Computer literacy

Typing 30 wpm

Education

High school diploma or equivalent

Tools

Windows-based software

Email

Job description

Hanger, Inc. is seeking a front desk/administrative receptionist to provide exceptional patient service at the front office.

You will collect patient information, verify insurance, and coordinate scheduling for clinicians while maintaining compliance with HIPAA and company policies. The role emphasizes accurate data entry, cash handling, and building positive relationships with patients and referral sources.