Patient Access & Front Desk Coordinator

Hanger, Inc.; Lafayette (CO); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Competitive compensation packages

8 paid national holidays & 4 floating

Paid time off (PTO)

Medical, dental, and vision benefits

401k retirement plan

Parental bonding leave

Employee referral bonus

Mentorship programs

Job summary

Hanger, Inc. is seeking a frontline receptionist to ensure a seamless experience for patients, staff, and referral sources.

You will greet patients, manage check-in, verify demographics and insurance, and support front office operations with strong communication and computer skills. The role emphasizes patient-centered service, collaboration with the RCM team, and accurate maintenance of electronic health records.

Qualifications

• High school diploma or equivalent.
• Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred.
• Less than one year of customer service, administrative or related experience required.
• Experience in a receptionist position or experience with medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver's license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.

Responsibilities

• Greet and assist patients at the front desk.
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and co-insurance at the front desk.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources.
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Ensure accurate and complete electronic health records for all patients.

Skills

Customer service

Communication skills

Computer proficiency

Front desk/reception

Medical front office procedures

Education

High school diploma

Tools

Windows-based software

E-mail

Job description

Hanger, Inc. is seeking a frontline receptionist to ensure a seamless experience for patients, staff, and referral sources.

You will greet patients, manage check-in, verify demographics and insurance, and support front office operations with strong communication and computer skills. The role emphasizes patient-centered service, collaboration with the RCM team, and accurate maintenance of electronic health records.