Patient Access & Front Desk Coordinator

Hanger; Abingdon (VA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Competitive compensation

8 paid national holidays

Paid time off

Medical, dental, vision benefits

401k

Parental bonding leave

Referral bonus program

Mentorship programs

Job summary

Hanger, Inc. seeks a front desk receptionist to ensure a seamless experience for patients, staff, and referral sources. You will manage check-in, collect payments, and coordinate appointments while supporting clinic operations.

Ideal candidates have strong communication, computer skills, and a background in healthcare front office; familiarity with medical terminology is a plus. This role emphasizes patient-centered service and teamwork.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or receptionist roles encouraged.
• Experience in medical front office procedures preferred.
• Valid driver’s license and driving record per policy requirements.

Responsibilities

• Greet and assist patients at the front desk; provide wait time information.
• Verify demographics and insurance details; assist with check-in.
• Collect payments such as deductibles and copays at the front desk.
• Coordinate follow-up appointments including casts, measurements, and prosthetic care plans.
• Serve as liaison for clinic services and patient experience programs.
• Collaborate with Revenue Cycle Management to obtain patient information.
• Maintain accurate electronic health records for patients.

Skills

Communication

Front desk experience

Telephone skills

Data entry

Education

High school diploma

Tools

Windows

Office suite

EMR systems

Job description

Hanger, Inc. seeks a front desk receptionist to ensure a seamless experience for patients, staff, and referral sources. You will manage check-in, collect payments, and coordinate appointments while supporting clinic operations.

Ideal candidates have strong communication, computer skills, and a background in healthcare front office; familiarity with medical terminology is a plus. This role emphasizes patient-centered service and teamwork.