Patient Access Specialist - Front Desk & Care Concierge

Hanger; La Mesa (CA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k Savings

Paid holidays

PTO

Parental leave

Employee referral bonus

Job summary

Hanger, Inc. in California is seeking a friendly front desk receptionist to ensure a seamless patient experience across reception, scheduling, and billing.

You will greet patients, verify demographics, collect payments, coordinate appointments, and support clinic operations while maintaining accurate records. Strong communication and computer skills are essential, with a preference for prior medical front office experience.

Qualifications

• High school diploma or equivalent combination of education and experience required.
• Less than one year of customer service or related experience.
• Experience in a receptionist position or medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver’s license.
• Talent Sorter assessment may be used in selection.

Responsibilities

• Greet and assist patients at the front desk, providing information on wait times and inquiries.
• Verify and update patient demographics and insurance details at check-in; handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and coinsurance at the front desk.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services and patient experience programs.
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Maintain accurate and complete electronic health records for all patients.

Skills

Customer service

Communication skills

Computer proficiency

Attention to detail

Multitasking

Education

High school diploma or equivalent

Job description

Hanger, Inc. in California is seeking a friendly front desk receptionist to ensure a seamless patient experience across reception, scheduling, and billing.

You will greet patients, verify demographics, collect payments, coordinate appointments, and support clinic operations while maintaining accurate records. Strong communication and computer skills are essential, with a preference for prior medical front office experience.