Patient Access & Experience Specialist

Hanger; Orange (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision Benefits

PTO and Paid Holidays

401k Savings and Retirement Plan

Competitive compensation package

Job summary

Hanger, Inc. in California seeks a front desk receptionist to ensure a seamless experience for patients, staff and referral sources by managing front office operations with strong communication and computer proficiency.

The ideal candidate has receptionist or medical front office experience, a high school diploma, and the ability to greet patients, process check-ins, collect payments, and schedule appointments. Typing 30 wpm and Windows-based software proficiency are required.

Qualifications

• High school diploma or equivalent required.
• Front office or receptionist experience preferred.
• Strong communication skills and computer proficiency expected.

Responsibilities

• Greet and assist patients at the front desk, provide information on wait times and inquiries.
• Verify and update patient demographics and insurance details at check-in; handle walk-ins.
• Collect patient payments (deductibles, copays, and co-insurance) at the front desk.
• Coordinate follow-up appointments, casts, measurements, and prosthetic care plans.
• Serve as a liaison for clinic services and patient experience programs.
• Collaborate with the Revenue Cycle Management team to obtain necessary patient information.
• Maintain accurate electronic health records for all patients.

Skills

Excellent communication

Customer service

Typing 30 wpm

Front desk experience

Multitasking

Education

High school diploma

Tools

Windows-based software

Email & office equipment

Job description

Hanger, Inc. in California seeks a front desk receptionist to ensure a seamless experience for patients, staff and referral sources by managing front office operations with strong communication and computer proficiency.

The ideal candidate has receptionist or medical front office experience, a high school diploma, and the ability to greet patients, process check-ins, collect payments, and schedule appointments. Typing 30 wpm and Windows-based software proficiency are required.