Patient Access & Front Desk Specialist

Hanger Inc; Mooresville (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Holidays

PTO

Health benefits

401k

Parental leave

Referral program

Mentorship

Job summary

Hanger, Inc. seeks a front desk receptionist to ensure a seamless patient, staff, and referral experience through efficient front office operations.

The ideal candidate has background in reception or medical front office with strong communication and computer skills. You will greet patients, verify demographics, collect payments, schedule follow-ups, and support clinic services while maintaining accurate electronic health records.

Qualifications

• High school diploma or equivalent required.
• Talent Sorter assessment preferred as part of the process.
• Less than one year of customer service, administrative or related experience required.
• Experience in a receptionist position or medical front office procedures preferred.
• Must have or be eligible to obtain a valid driver’s license and driving record per policy.

Responsibilities

• Greet patients and assist at the front desk, addressing inquiries and directing them appropriately.
• Verify and update patient demographics and insurance details at check-in; handle registrations.
• Collect patient payments including deductibles, copays, and coinsurance at the front desk.
• Coordinate follow-up appointments, including cast/measure, delivery, and prosthetic care plans.
• Serve as liaison for clinic services and patient experience programs and resources.
• Collaborate with the Revenue Cycle Management team to obtain necessary patient information.
• Maintain accurate and complete electronic health records for all patients.

Skills

Interpersonal communication

Oral communication

Written communication

Typing 30 wpm

Education

High school diploma

Tools

Windows OS

Email

Job description

Hanger, Inc. seeks a front desk receptionist to ensure a seamless patient, staff, and referral experience through efficient front office operations.

The ideal candidate has background in reception or medical front office with strong communication and computer skills. You will greet patients, verify demographics, collect payments, schedule follow-ups, and support clinic services while maintaining accurate electronic health records.