Patient Access & Scheduling Concierge

Hanger Inc; St. Louis (MO); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Holiday pay

PTO and sick leave

Health benefits

401k

Parental leave

Referral bonus

Mentorship programs

Job summary

Hanger, Inc. in the United States is seeking a front desk associate to ensure a seamless experience for patients, staff, and referral sources by managing front office operations efficiently.

The ideal candidate will have a background in front desk or reception work with strong communication skills and computer proficiency. The role involves verifying demographics and insurance during check-in, collecting payments, scheduling appointments, and supporting various clinic services within Hanger's

Qualifications

• High school diploma or equivalent; Talent Sorter assessment used in selection.
• Less than one year of customer service or related experience.
• Experience as receptionist or in medical front office preferred.
• Must have, or be eligible to obtain, a valid driver’s license.

Responsibilities

• Greet and assist patients on arrival; provide wait-time information.
• Verify and update patient demographics and insurance during check-in; handle registrations.
• Collect patient payments, including deductibles, copays and coinsurance at front desk.
• Schedule follow-up appointments, casts/measures deliveries, and prosthetic care plans.
• Liaise for clinic services and patient experience programs and resources.
• Collaborate with Revenue Cycle Management to obtain necessary patient information.
• Maintain accurate electronic health records for all patients.

Skills

Customer service

Receptionist experience

Communication skills

Computer proficiency

Driver's license

Education

High school diploma

Tools

Windows-based software

Email

Office equipment

Job description

Hanger, Inc. in the United States is seeking a front desk associate to ensure a seamless experience for patients, staff, and referral sources by managing front office operations efficiently.

The ideal candidate will have a background in front desk or reception work with strong communication skills and computer proficiency. The role involves verifying demographics and insurance during check-in, collecting payments, scheduling appointments, and supporting various clinic services within Hanger's