Patient Access & Front Desk Coordinator

Hanger; Downey (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision Benefits

401k Savings and Retirement Plan

Paid Holidays and PTO

Job summary

Hanger, Inc. is seeking a patient-focused front desk receptionist to ensure a seamless experience for patients, staff and referral sources by managing front office operations efficiently.

The ideal candidate will have a background in front desk or reception work with strong communication skills and computer proficiency. Your responsibilities include greeting patients, updating demographics, processing payments, and coordinating follow-up appointments.

Qualifications

• High school diploma or equivalent required.
• Background in front desk or reception preferred, medical front office a plus.
• Must have strong communication and computer proficiency.

Responsibilities

• Greet and assist patients at arrival, provide wait-time info and answer inquiries.
• Verify and update patient demographics and insurance at check-in; handle registrations.
• Collect payments including deductibles and copays at the front desk.
• Schedule follow-ups, casts, measurements, deliveries, and care plans.
• Serve as liaison for clinic services and patient experience programs.
• Collaborate with Revenue Cycle Management to obtain patient information.
• Maintain accurate electronic health records for all patients.

Skills

Customer service

Front desk experience

Communication

Typing 30 wpm

Education

High school diploma

Tools

Windows-based software

Email systems

Alpha filing system

Job description

Hanger, Inc. is seeking a patient-focused front desk receptionist to ensure a seamless experience for patients, staff and referral sources by managing front office operations efficiently.

The ideal candidate will have a background in front desk or reception work with strong communication skills and computer proficiency. Your responsibilities include greeting patients, updating demographics, processing payments, and coordinating follow-up appointments.