Patient Access & Front Desk Coordinator

Hanger Inc; Brownsville (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation packages

8 paid national holidays & 4 floating

PTO including vacation and sick time

Medical, dental, and vision benefits

401k savings and retirement plan

Parental bonding leave

Mentorship programs

Job summary

Hanger, Inc. is seeking a friendly and organized Front Desk Receptionist to ensure a seamless patient experience at our clinics. You will greet patients, handle check-ins, manage payments, and coordinate appointments, while providing exceptional service to patients and staff.

The role requires strong communication skills, basic computer proficiency, and the ability to work in a fast-paced environment. Prior front office or medical office experience is preferred.

Qualifications

• High school diploma or equivalent combination of education and experience required.
• <1 year of customer service or related experience preferred.
• Experience in a receptionist position or medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver’s license.

Responsibilities

• Greet and assist patients at the front desk, provide wait time information and answer inquiries.
• Verify and update patient demographics and insurance details at check-in; handle walk-ins.
• Collect patient payments including deductibles, copays, and coinsurance.
• Coordinate follow-up appointments including casts, measurements, and prosthetic care plans.
• Serve as liaison for clinic services and patient experience programs.

Skills

Customer service

Receptionist

Medical front office

Driver's license

Education

High school diploma or equivalent

Tools

Windows

EHR software

Job description

Hanger, Inc. is seeking a friendly and organized Front Desk Receptionist to ensure a seamless patient experience at our clinics. You will greet patients, handle check-ins, manage payments, and coordinate appointments, while providing exceptional service to patients and staff.

The role requires strong communication skills, basic computer proficiency, and the ability to work in a fast-paced environment. Prior front office or medical office experience is preferred.