Patient Access Specialist: Front Desk & Care Concierge

Hanger Inc; Cottonwood (AZ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive Compensation Packages

8 Paid National Holidays

4 additional Floating Holidays

PTO including Vacation and Sick time

Medical, Dental, Vision Benefits

401k Savings and Retirement Plan

Parental Bonding Leave

Job summary

Hanger, Inc. in Cottonwood, AZ, is seeking a friendly front desk receptionist to ensure a smooth patient experience. You will greet visitors, verify demographics, collect payments, and coordinate appointments in a busy O&P clinic.

You will also maintain electronic health records, support billing processes with the Revenue Cycle Management team, and help with intake and insurance details. This position supports a patient-centered team dedicated to compassionate care, requiring strong

Qualifications

• High school diploma or equivalent.
• Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred.
• Less than one year of customer service, administrative or related experience required.
• Experience in a receptionist position or experience with medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
• Strong interpersonal, oral (including telephone) and written communication skills.
• Ability to key 30 words per minute with accuracy required.
• Ability to use a computer, including Windows-based software and e-mail.

Responsibilities

• Patient Reception: Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area
• Patient Intake: Verify and update patient demographics and insurance details during check-in; handle walk-in registrations
• Financial Transactions: Collect patient payments, including deductibles, copays, and co-insurance at the front desk
• Appointment Scheduling: Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Patient Support: Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources.
• Administrative Assistance: Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Record Maintenance: Ensure accurate and complete electronic health records for all patients.

Skills

Front desk

Customer service

Medical front office

Phone etiquette

Computer skills

Education

High school diploma

Tools

MS Office

EHR software

Alpha filing system

Job description

Hanger, Inc. in Cottonwood, AZ, is seeking a friendly front desk receptionist to ensure a smooth patient experience. You will greet visitors, verify demographics, collect payments, and coordinate appointments in a busy O&P clinic.

You will also maintain electronic health records, support billing processes with the Revenue Cycle Management team, and help with intake and insurance details. This position supports a patient-centered team dedicated to compassionate care, requiring strong