Patient Access Concierge — Front Desk & Scheduling

Hanger Inc; Greensboro (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Holidays (National & Floating)

Paid time off

Health, Dental, Vision benefits

401k Savings

Parental leave

Referral bonus

Mentorship program

Job summary

Hanger, Inc. is seeking a front desk receptionist to ensure a smooth patient experience across reception, intake, and coordination with clinical staff. You will greet patients, verify demographics and insurance, collect payments, and schedule follow-ups in a fast-paced medical setting.

The ideal candidate has strong communication skills, basic computer proficiency, and a patient-centered approach. Prior front office or medical reception experience is preferred.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or front desk preferred.
• Medical front office experience is a plus.

Responsibilities

• Greet and assist patients at the front desk.
• Verify and update patient demographics and insurance at check-in.
• Handle payments including deductibles and copays at the front desk.
• Schedule follow-up appointments and coordinate care plans.
• Serve as liaison for patient services and resources.
• Collaborate with Revenue Cycle Management to obtain patient information.
• Maintain accurate electronic health records for all patients.

Skills

Interpersonal skills

Customer service

Receptionist experience

Telephone skills

Computer literacy

Cash handling

Filing accuracy

Office equipment

Integrity and professionalism

Education

High school diploma

Tools

Windows-based software

Email & office tools

Job description

Hanger, Inc. is seeking a front desk receptionist to ensure a smooth patient experience across reception, intake, and coordination with clinical staff. You will greet patients, verify demographics and insurance, collect payments, and schedule follow-ups in a fast-paced medical setting.

The ideal candidate has strong communication skills, basic computer proficiency, and a patient-centered approach. Prior front office or medical reception experience is preferred.