Patient Access Specialist — Care Concierge

Hanger; Hershey (PA); On-site; USD 31,000 - 46,000; Full time

Benefits offered by this job

Competitive compensation package

Medical, Dental, Vision benefits

401(k) retirement plan

Paid holidays (8) + floating holidays

PTO (vacation and sick)

Job summary

Hanger, Inc. is seeking a front desk receptionist to ensure a seamless experience for patients, staff, and referral sources. You will manage front office operations, greet patients, handle registrations, collect payments, and schedule appointments in a medical setting.

The role requires strong communication skills, basic computer proficiency, and the ability to work with diverse patient populations. A valid driver's license is required, and the position supports a comprehensive benefits package

Qualifications

• High school diploma or equivalent combination of education and experience required.
• Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred.
• Less than one year of customer service, administrative or related experience required.
• Experience in a receptionist position or experience with medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.

Responsibilities

• Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area.
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations
• Collect patient payments, including deductibles, copays, and co-insurance at the front desk
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources.
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Ensure accurate and complete electronic health records for all patients.

Skills

Interpersonal skills

Oral communication

Written communication

Typing speed 30 wpm

Customer service

Handicapped accessibility awareness

Front office procedures

Medical terminology

Education

High school diploma or equivalent

Tools

Windows-based software

Email/CRM tools

Job description

Hanger, Inc. is seeking a front desk receptionist to ensure a seamless experience for patients, staff, and referral sources. You will manage front office operations, greet patients, handle registrations, collect payments, and schedule appointments in a medical setting.

The role requires strong communication skills, basic computer proficiency, and the ability to work with diverse patient populations. A valid driver's license is required, and the position supports a comprehensive benefits package