Patient Access Specialist: Front Desk & Billing Support

WellSpan Health; Lebanon (Lebanon County); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Comprehensive health benefits

Retirement savings plan

Paid time off (PTO)

Education assistance

Financial education and DailyPay

Expanded Paid Parental Leave

Job summary

WellSpan Health is seeking a customer-focused front desk/administrative associate to support patient intake and billing processes at our Lebanon area practices. The role involves collecting patient information, explaining financial requirements, scheduling, and managing referrals.

The candidate will handle check-in/out, process payments, and collaborate with billing to resolve questions. Training provided for required modules; travel to other locations may be needed.

Qualifications

• High School Diploma or GED required.
• 1 year front desk or physician office experience preferred (0–1 year).
• Customer service and safety training within 90 days; medical terminology within 180 days; insurance/compliance training within 1 year.

Responsibilities

• Interview patients to collect financial, biographic and demographic information.
• Explain financial requirements and collect deposits or deductibles; explain insurance precertification requirements.
• Verify registrations and enter data into systems.
• Schedule appointments; manage referrals and pre-authorizations as needed.
• Handle check-in/check-out and process payments.
• Review pre-arrival messages and other work queues.
• Reconcile daily cash and end-of-day balances.
• Research billing questions with billing service.
• Support process improvements and service recovery.
• Travel to other medical practices as needed.

Skills

Excellent communication

Computer skills

Education

High School Diploma or GED

Diploma Program Post High School Vocational/ Specialized Training

Tools

Billing software

Electronic health records

Job description

WellSpan Health is seeking a customer-focused front desk/administrative associate to support patient intake and billing processes at our Lebanon area practices. The role involves collecting patient information, explaining financial requirements, scheduling, and managing referrals.

The candidate will handle check-in/out, process payments, and collaborate with billing to resolve questions. Training provided for required modules; travel to other locations may be needed.