Patient Access Specialist: Check-In, Billing & Scheduling

WellSpan Health; York (York County); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Comprehensive health benefits

Retirement savings plan

Paid time off (PTO)

Education assistance

Financial education and support, Daily

Expanded Paid Parental Leave

Job summary

WellSpan Health in York, PA, is seeking a full-time Patient Financial Services Associate to support our front desk operations and patient encounters. This role handles patient interviews, payments, scheduling, and insurance coordination to ensure smooth check-in and check-out experiences.

Your responsibilities include collecting accurate demographics, explaining financial requirements, processing deposits, and assisting with billing questions while maintaining high-quality customer service and

Qualifications

• High School Diploma or GED required.
• Diploma/Certificate in Medical Administrative or Business field preferred.
• Less than 1 year of front desk or physician office experience required.

Responsibilities

• Conducts patient interview to collect accurate financial, biographic and demographic information for patient visits.
• Explains financial requirements and collects deposits or deductibles as required. Explains insurance coverages and requirements for precertification/preauthorization, as applicable.
• Registers and reviews registrations to ensure accurate financial and demographic information has been obtained and properly entered into appropriate information systems.
• Schedules patient appointments for patients with other provider offices including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information.
• Performs various duties for effective check-in and check-out of patients. Receives payment from patients via the kiosk, manually when applicable and issues receipts when requested.
• Reconciles daily cash and verified account balances. Performs other tasks related to end of day batch control, cash drawer etc.
• Researches billing questions and problems for patients with billing service.
• Actively supports process flow improvement and provides constructive feedback to Supervisor.
• Assists with service recovery.
• Must have the ability to travel and work at other medical practices as needed.

Skills

Communication

Interpersonal skills

Medical office ops

Reception & front desk

Billing & Insurance

Computer skills

Education

High School Diploma or GED

Vocational/Business training preferred

Job description

WellSpan Health in York, PA, is seeking a full-time Patient Financial Services Associate to support our front desk operations and patient encounters. This role handles patient interviews, payments, scheduling, and insurance coordination to ensure smooth check-in and check-out experiences.

Your responsibilities include collecting accurate demographics, explaining financial requirements, processing deposits, and assisting with billing questions while maintaining high-quality customer service and