Patient Access & Billing Support Specialist

WellSpan Health; Lebanon (Lebanon County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive health benefits

Retirement savings plan

Paid time off (PTO)

Education assistance

DailyPay

Job summary

WellSpan Health in Lebanon, PA is seeking a full-time Front Desk/Patient Services Clerk to support patient check-in, registration, and financial counseling. You will collect patient information, explain insurance requirements, verify benefits, schedule referrals, and ensure accurate data entry in our systems.

The role requires a high school diploma, 3–6 months of front desk or physician office experience, and training in medical terminology, safety reporting and insurance/compliance.

Qualifications

• High school diploma or GED required.
• Front desk/physician office experience preferred (3–6 months).
• Training in customer service, medical terminology, and insurance/compliance within stated timeframes.

Responsibilities

• Interview patients to collect financial and demographic information.
• Explain financial requirements, collect deposits and deductibles, and verify insurance precertifications.
• Register and verify patient information in systems.
• Schedule appointments, process referrals, pre-authorizations, and test instructions.
• Handle check-in/check-out, process payments, and issue receipts.
• Reconcile daily cash and end-of-day balances.
• Research billing questions with billing services.
• Travel to other medical practices as needed.

Skills

Communication

Interpersonal skills

Computer skills

Education

High School Diploma or GED

Post-high school diploma program preferred

Job description

WellSpan Health in Lebanon, PA is seeking a full-time Front Desk/Patient Services Clerk to support patient check-in, registration, and financial counseling. You will collect patient information, explain insurance requirements, verify benefits, schedule referrals, and ensure accurate data entry in our systems.

The role requires a high school diploma, 3–6 months of front desk or physician office experience, and training in medical terminology, safety reporting and insurance/compliance.