Patient Access & Front Desk Specialist

WellSpan Health; York (York County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive health benefits

Retirement savings plan

Paid time off (PTO)

Education assistance

DailyPay

Expanded Paid Parental Leave

Job summary

WellSpan Health is seeking a full-time front desk representative to support patient financial interactions and scheduling across multiple practices. You will check in/out patients, collect deposits, verify demographics, and coordinate referrals and pre-authorizations.

You will explain insurance coverage, review registrations, and assist with billing questions while maintaining a high standard of customer service and accuracy in information systems.

Qualifications

• High School Diploma or GED required.
• Diploma Program Post High School Vocational/Specialized Training preferred.
• 3–6 months front desk or physician office experience required.
• Customer Service and Safety Reporting Training within 90 days required.
• Introduction to Medical terminology within 180 days required.
• Insurance and Compliance Training within 1 year required.

Responsibilities

• Conducts patient interview to collect accurate financial, biographic and demographic information for patient visits.
• Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required.
• Explains insurance coverages and requirements for precertification/preauthorization as applicable.
• Collects and reviews registrations to ensure accurate financial and demographic information is obtained.
• Schedules patient appointments including referrals, pre-authorizations, test instructions, and benefit verification.
• Manages check-in and check-out, processes payments, and issues receipts as requested.
• Reviews pre-arrival messages and other work queues; handles end-of-day batch control and cash reconciliation.
• Resolves billing questions with the billing service; contributes to process improvements and service recovery.
• Must be able to travel and work at other medical practices as needed.

Skills

Excellent communication

Interpersonal skills

Computer skills

Customer service

Education

High School Diploma or GED

Diploma Program Post High School Vocational Training (preferred)

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

WellSpan Health is seeking a full-time front desk representative to support patient financial interactions and scheduling across multiple practices. You will check in/out patients, collect deposits, verify demographics, and coordinate referrals and pre-authorizations.

You will explain insurance coverage, review registrations, and assist with billing questions while maintaining a high standard of customer service and accuracy in information systems.