Patient Access Specialist: Front Desk & Billing

Hanger Clinic; Kansas City (KS); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Benefits

401k Savings and Retirement Plan

Paid Holidays and Floating Holidays

Job summary

Hanger, Inc. is seeking a Patient Access Coordinator to manage front desk operations and patient interactions at our Kansas City site in a location-specific role. You will support reception, intake, and scheduling while ensuring accurate patient records and smooth revenue-cycle touchpoints.

The ideal candidate has a background in receptionist work within a medical setting and strong computer skills, with a focus on courteous, compliant patient service and related front-office duties.

Qualifications

• High school diploma or equivalent
• Talent Sorter assessment may be administered
• Less than one year of customer service or related experience
• Experience in receptionist position or medical front office preferred
• Valid driver's license may be required per policies

Responsibilities

• Greet and assist patients upon arrival, provide information on wait times and respond to inquiries at the front desk
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations
• Collect patient payments including deductibles, copays, and coinsurance at the front desk
• Schedule follow-up appointments, including casts, measurements, deliveries, and prosthetic care plans
• Serve as a liaison for clinic services and information on patient experience programs and resources
• Collaborate with Revenue Cycle Management to obtain necessary patient information
• Maintain accurate and complete electronic health records for all patients

Skills

Customer service basics

Receptionist experience

Medical front office procedures

Computer skills

Alpha filing system

Education

High school diploma

Tools

Windows-based software

Job description

Hanger, Inc. is seeking a Patient Access Coordinator to manage front desk operations and patient interactions at our Kansas City site in a location-specific role. You will support reception, intake, and scheduling while ensuring accurate patient records and smooth revenue-cycle touchpoints.

The ideal candidate has a background in receptionist work within a medical setting and strong computer skills, with a focus on courteous, compliant patient service and related front-office duties.