Patient Access & Front Desk Specialist

Hanger; Kansas City (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid holidays

PTO (Vacation and Sick)

Medical, Dental, Vision

401k Retirement Plan

Parental leave

Referral bonus

Mentorship programs

Job summary

Hanger, Inc. is seeking a front desk/receptionist to ensure a seamless experience for patients, staff, and referral sources.

You will greet patients, verify demographics and insurance, collect payments, and coordinate appointments at the front desk. The ideal candidate has a background in front desk or reception work, strong communication skills, and computer proficiency to support clerical tasks and patient records.

Qualifications

• High school diploma or equivalent combination of education and experience required.
• Less than one year of customer service, administrative or related experience required.
• Experience in a receptionist position or experience with medical front office procedures preferred.

Responsibilities

• Greet and assist patients at the front desk; provide information on wait times and inquiries.
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and co-insurance at the front desk.
• Coordinate follow-up appointments, including casts/measures delivery and prosthetic care plans.
• Serve as a liaison for clinic services and patient experience programs.

Skills

Interpersonal skills

Communication skills

Computer proficiency

Front desk experience

Education

High school diploma

Tools

Medical front office software

Job description

Hanger, Inc. is seeking a front desk/receptionist to ensure a seamless experience for patients, staff, and referral sources.

You will greet patients, verify demographics and insurance, collect payments, and coordinate appointments at the front desk. The ideal candidate has a background in front desk or reception work, strong communication skills, and computer proficiency to support clerical tasks and patient records.