Patient Access Specialist (Front Desk & Billing)

Cleveland Clinic; Akron (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Cleveland Clinic Akron General Hospital is seeking a Patient Access Representative in the Patient Registration Area. You will be the first point of contact for patients, families and visitors, ensuring a welcoming, efficient experience from arrival through departure.

Responsibilities include registering patients for tests, educating them about benefits and out-of-pocket costs, collecting payments, gathering demographic and insurance data, scheduling, and coordinating with physician offices.

Qualifications

• High School Diploma or GED required.
• At least one year of customer service experience or relevant education.
• Proficiency in data entry and accurate record keeping.
• Knowledge of medical terminology is preferred.

Responsibilities

• Register, schedule and pre-register patients for tests and procedures.
• Educate patients about benefits, eligibility, estimates, and potential out-of-pocket costs.
• Collect payments and maintain security of payments.
• Complete interviews to obtain demographic, insurance, medical and financial information.
• Schedule appointments and provide timing information.
• Refer patients to financial counselors as needed.
• Advise patients on ABN/AFR where applicable.
• Obtain, scan and index physician orders; cross-train for other patient access areas.

Skills

Customer service

Data entry

Medical terminology

Communication skills

Education

High School Diploma or GED

Job description

Cleveland Clinic Akron General Hospital is seeking a Patient Access Representative in the Patient Registration Area. You will be the first point of contact for patients, families and visitors, ensuring a welcoming, efficient experience from arrival through departure.

Responsibilities include registering patients for tests, educating them about benefits and out-of-pocket costs, collecting payments, gathering demographic and insurance data, scheduling, and coordinating with physician offices.