Patient Access & Scheduling Specialist

University Hospitals; Cleveland (OH); On-site; USD 21,000 - 28,000; Full time

Job summary

University Hospitals in Cleveland seeks a Patient Access Representative who serves as the first contact for patients and families, verifying demographics, insurance and payment information to ensure accurate registration and smooth scheduling. You will handle check-ins/outs, answer calls, assist with MyChart enrollment, and coordinate with the care team.

You will process payments, maintain PHI security, and support team workflows while upholding hospital policies and delivering excellent patient

Qualifications

• Customer service experience is preferred.
• Strong communication and listening skills required.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Checking patients in and out for visits.
• Answering phone and scheduling appointments.
• Enrolling patients in MyChart and updating demographics, insurance and payments.
• Entering and validating patient information to ensure accurate registration.
• Coordinate with the care team and communicate important details.

Skills

Customer service

Communication

Multitasking

Tools

EPIC

MyChart

Job description

University Hospitals in Cleveland seeks a Patient Access Representative who serves as the first contact for patients and families, verifying demographics, insurance and payment information to ensure accurate registration and smooth scheduling. You will handle check-ins/outs, answer calls, assist with MyChart enrollment, and coordinate with the care team.

You will process payments, maintain PHI security, and support team workflows while upholding hospital policies and delivering excellent patient