Compassionate Patient Access Specialist

Cleveland-Area-Hospital-2; Cleveland (OK); On-site; USD 19,000 - 28,000; Full time

Job summary

Cleveland Area Hospital is seeking a Patient Access Representative to perform accurate registration and access services for patients receiving care. You will verify identities, verify insurance, collect applicable payments, document in the EMR, and support a positive patient experience while meeting quality standards.

The role requires strong communication, attention to detail, HIPAA compliance, and ability to work with clinical teams across shifts in a 24/7 environment.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication, organizational, customer-service, and computer/keyboard skills.
• Ability to manage multiple tasks, exercise judgment, and protect confidential information.

Responsibilities

• Greet patients and visitors and direct them to appropriate services.
• Enter and verify demographic, contact, insurance, and physician-order information in the EMR; correct errors promptly.
• Verify coverage and collect applicable copayments, deductibles, and coinsurance per hospital policy.
• Explain billing responsibilities and document transactions; prepare deposits when assigned.
• Follow HIPAA, EMTALA, and confidentiality requirements; protect patient privacy.
• Support cross-functional teams and escalate issues to ensure timely service and accuracy.

Skills

Verbal communication

Written communication

Organizational skills

Customer service

Computer skills

Education

High school diploma or equivalent

Tools

EMR/registration systems

Insurance verification tools

Job description

Cleveland Area Hospital is seeking a Patient Access Representative to perform accurate registration and access services for patients receiving care. You will verify identities, verify insurance, collect applicable payments, document in the EMR, and support a positive patient experience while meeting quality standards.

The role requires strong communication, attention to detail, HIPAA compliance, and ability to work with clinical teams across shifts in a 24/7 environment.