Patient Access & Registration Specialist

Cleveland Area Healthcare System; Cleveland (OK); On-site; USD 33,000 - 42,000; Full time

Job summary

Cleveland Area Hospital/Lake Area Medical Associates is seeking a dedicated Patient Access Representative to provide accurate, efficient registration and related access services. The role verifies patient identity, confirms insurance eligibility, collects payments per policy, and documents information in the EMR, while protecting privacy and contributing to a positive patient experience.

The position requires high school diploma or equivalent, strong communication and organizational skills, and

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication, organization, and customer-service skills.
• Proficiency with computer/keyboard operations and office software.

Responsibilities

• Greet patients and visitors, help them access services, and maintain courtesy and discretion.
• Enter and verify demographic, patient, insurance, and physician-order information in the EMR; correct errors promptly.
• Verify eligibility and benefits; collect copays and other patient financial responsibilities per hospital policy.
• Explain and document transactions; follow EMTALA requirements to ensure timely care.
• Provide switchboard and other coverage as needed; communicate clearly with patients, families, and staff; escalate issues when appropriate.
• Maintain a clean, organized workspace and participate in required meetings and training.

Skills

Verbal communication

Written communication

Organizational skills

Customer service

Computer skills

Education

High school diploma or equivalent

Tools

EMR/Registration systems

Job description

Cleveland Area Hospital/Lake Area Medical Associates is seeking a dedicated Patient Access Representative to provide accurate, efficient registration and related access services. The role verifies patient identity, confirms insurance eligibility, collects payments per policy, and documents information in the EMR, while protecting privacy and contributing to a positive patient experience.

The position requires high school diploma or equivalent, strong communication and organizational skills, and