Patient Access Representative

Cleveland Clinic; Akron (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Cleveland Clinic Akron General Hospital is seeking a Patient Access Representative in the Patient Registration Area. You will be the first point of contact for patients, families and visitors, ensuring a welcoming, efficient experience from arrival through departure.

Responsibilities include registering patients for tests, educating them about benefits and out-of-pocket costs, collecting payments, gathering demographic and insurance data, scheduling, and coordinating with physician offices.

Qualifications

• High School Diploma or GED required.
• At least one year of customer service experience or relevant education.
• Proficiency in data entry and accurate record keeping.
• Knowledge of medical terminology is preferred.

Responsibilities

• Register, schedule and pre-register patients for tests and procedures.
• Educate patients about benefits, eligibility, estimates, and potential out-of-pocket costs.
• Collect payments and maintain security of payments.
• Complete interviews to obtain demographic, insurance, medical and financial information.
• Schedule appointments and provide timing information.
• Refer patients to financial counselors as needed.
• Advise patients on ABN/AFR where applicable.
• Obtain, scan and index physician orders; cross-train for other patient access areas.

Skills

Customer service

Data entry

Medical terminology

Communication skills

Education

High School Diploma or GED

Job description

USW Bid Period: 05/06/26 - 05/12/26

Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treating our patients as family.

Caregivers in the Patient Registration Area are the first point of contact for many of Akron General’s patients. As a Patient Access Representative, you will ensure patients, families and visitors have an exceptional experience, from the moment they enter the hospital to the time they return home. This position is a great steppingstone to others in Customer Service or departments within the Cleveland Clinic system.

A caregiver in this position works Monday-Friday from 9:30AM – 6:00PM. A caregiver who excels in this role will:

• Register, schedule and pre-register patients for inpatient, emergency and outpatient tests and procedures.
• Educate patients regarding their benefit levels, review eligibility, prepare estimates, advise patients of out-of-pocket expenses, collect payments, apply payments and maintain security of payments.
• Complete accurate face-to-face and phone interviews to obtain demographic, insurance, medical and financial information.
• Schedule services and provide the physician’s office and/or patient with accurate date and time information, room availability, physician availability, typical time needed to complete the procedure and/or procedures that conflict with each other.
• Complete questionnaires to assist departments with preparing for patients.
• Utilize the screening tool for self-pay patients to determine any possible payer source.
• Refer patients to financial counselors.
• Advise patients of and generate Advanced Beneficiary Notice (ABN) and/or Assumption of Financial Responsibility (AFR).
• Obtain, scan and index physician orders.
• Cross train to staff all patient access areas.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED
• One year of customer service work experience OR higher education and training
• Proficiency in data entry
• Knowledge of medical terminology
• Excellent customer service skills

Preferred qualifications for the ideal future caregiver include:

• One year of hospital clerical or billing work experience
• Call center experience
• Insurance knowledge

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required

Pay Range Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.