Patient Access Specialist: Front Desk & Benefits Verification

MHM Support Services; Joplin (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy is seeking a Customer-focused Patient Access Representative in Joplin, MO. The role serves as the first point of contact, providing exceptional service while guiding patients through scheduling, registration, benefit verification, pre-certification, and financial clearance for visits.

The position requires 1–3 years of clerical and customer service experience, familiarity with medical terminology and insurance plans, and a High School diploma.

Qualifications

• 1–3 years clerical and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Responsibilities

• Facilitate patient entrance into Mercy facilities, including scheduling, registration, and pre-certification.
• Conduct benefit verification and financial clearance, including pre-visit collection.
• Ensure accurate patient data is obtained and entered into the patient record.
• Maintain knowledge of insurance carriers, Medicare guidelines, and accreditation requirements.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Professional phone etiquette

Data entry

Ability to work under pressure

Education

High school diploma

Some college helpful

Tools

10-key calculator

Various computer systems

Job description

Mercy is seeking a Customer-focused Patient Access Representative in Joplin, MO. The role serves as the first point of contact, providing exceptional service while guiding patients through scheduling, registration, benefit verification, pre-certification, and financial clearance for visits.

The position requires 1–3 years of clerical and customer service experience, familiarity with medical terminology and insurance plans, and a High School diploma.