Patient Access Specialist — Compassionate Front Desk Champion

Mercy; St. Louis (MO); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition assistance

Retirement plan match

Job summary

Mercy is seeking a Patient Access Representative in Missouri to be the first point of contact for patients, delivering high-quality service aligned with Mercy Service Standards. You will manage scheduling, registration and benefit verification while ensuring accurate patient data and understanding insurance guidelines.

This role requires attention to detail and a patient-first approach in a fast-paced hospital setting.

Qualifications

• 1-3 years clerical experience and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Responsibilities

• Schedule patient appointments and registrations.
• Verify benefits and pre-certifications.
• Assist with financial clearance including pre-visit collection.
• Maintain accurate patient data and records with attention to detail.

Skills

Effective communication

Telephone etiquette

Patient interaction skills

Attention to detail

Education

High School diploma

Some college

Tools

Hospital computer systems

Job description

Mercy is seeking a Patient Access Representative in Missouri to be the first point of contact for patients, delivering high-quality service aligned with Mercy Service Standards. You will manage scheduling, registration and benefit verification while ensuring accurate patient data and understanding insurance guidelines.

This role requires attention to detail and a patient-first approach in a fast-paced hospital setting.