Patient Access Specialist: Compassionate Front Desk

Mercy; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy in Springfield, MO is seeking a Patient Access Representative to serve as the first contact for patients, delivering compassionate service and accurate data entry. You will facilitate patient intake, including scheduling, registration, and benefit verification, ensuring data accuracy in the patient record.

The role requires 1-3 years of clerical/customer service experience; high school diploma is required and some college is helpful. Mercy provides strong benefits and growth opportunities.

Qualifications

• 1-3 years clerical experience and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Responsibilities

• Facilitate all components of the patient's entrance into Mercy facilities, including scheduling, registration, benefit verification, pre-certification and financial clearance.
• Ensure the most accurate patient data is obtained and populated into the patient record.
• Develop competence with insurance carriers, Medicare guidelines and federal/state accreditation requirements.
• Act as the first point of contact and provide compassionate customer service.

Skills

Effective communication

Telephone etiquette

Relationship building

Attention to detail

Proficient with computers

10-key calculator

Education

High School diploma

Job description

Mercy in Springfield, MO is seeking a Patient Access Representative to serve as the first contact for patients, delivering compassionate service and accurate data entry. You will facilitate patient intake, including scheduling, registration, and benefit verification, ensuring data accuracy in the patient record.

The role requires 1-3 years of clerical/customer service experience; high school diploma is required and some college is helpful. Mercy provides strong benefits and growth opportunities.