Patient Access Specialist: Front Desk, Benefits & Impact

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Springfield (MO); On-site; USD 19,000 - 28,000; Full time

Job summary

Mercy is seeking a Patient Access Representative who will often be the first point of contact for our patients and must represent Mercy with the highest standard of customer service, compassion and uphold Mercy Service Standards.

The role will facilitate all components of a patient's entrance into Mercy facilities, including scheduling, registration, benefit verification, pre-certification and financial clearance.

Qualifications

• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail.
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computer systems; Ability to use a 10-key calculator and computer keyboard.

Responsibilities

• Facilitate all components of the patient's entrance into Mercy facilities including scheduling, registration, and pre-certification.
• Verify benefits and financial clearance including pre-visit collection.
• Ensure accurate patient data is entered into the patient record and stay current on insurance guidelines.

Skills

Oral communication

Written communication

Phone etiquette

Relationship building

Attention to detail

Education

High school diploma

Tools

10-key calculator

Computer systems

Job description

Mercy is seeking a Patient Access Representative who will often be the first point of contact for our patients and must represent Mercy with the highest standard of customer service, compassion and uphold Mercy Service Standards.

The role will facilitate all components of a patient's entrance into Mercy facilities, including scheduling, registration, benefit verification, pre-certification and financial clearance.