Patient Access Specialist: Compassionate Front Desk & Benefits

Mercy Co; Lebanon (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Tuition assistance

Retirement plan

Job summary

Mercy is seeking a Patient Access Representative who will be the first point of contact for patients, delivering compassionate service and guiding the entrance into Mercy facilities. Responsibilities include scheduling, registration, benefit verification, pre-certification, financial clearance, and collecting patient financial responsibility.

The role emphasizes accurate data entry, familiarity with insurance guidelines, and clear communication about financial options and assistance.

Qualifications

• 1-3 years clerical experience and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Responsibilities

• Schedule, register, verify insurance, pre-certify and obtain financial clearance.
• Communicate applicable financial responsibility and payment options to patients.
• Ensure accurate patient data is entered into the record and maintained.

Skills

Communication

Telephone etiquette

Organizational skills

Attention to detail

Customer service

Medical terminology

Insurance knowledge

Education

High School diploma

Some college

Tools

10-key calculator

Computer systems

Job description

Mercy is seeking a Patient Access Representative who will be the first point of contact for patients, delivering compassionate service and guiding the entrance into Mercy facilities. Responsibilities include scheduling, registration, benefit verification, pre-certification, financial clearance, and collecting patient financial responsibility.

The role emphasizes accurate data entry, familiarity with insurance guidelines, and clear communication about financial options and assistance.