Patient Access Specialist: Scheduling & Financial Help

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Lebanon (MO); Vor Ort; USD 22.000 - 28.000; Vollzeit

Zusammenfassung

Mercy is seeking a Patient Access Representative to be the first point of contact for patients, delivering compassionate service and upholding Mercy Service Standards. Responsibilities include scheduling, registration, benefit verification, pre-certification, financial clearance, and collecting patient responsibility.

Strong data accuracy and knowledge of insurance guidelines are essential. 2–3 years clerical and customer service experience preferred; high school diploma required with some

Qualifikationen

• Effective written and oral communication.
• Experience interacting with patients and staff.
• Strong organizational skills with attention to detail.
• Ability to work under stress and meet deadlines.
• Comfort with using computers and basic data entry (10-key).

Aufgaben

• Assist with scheduling, registration, benefit verification, pre-certification and financial clearance.
• Explain financial responsibilities and available payment options to patients.
• Ensure accurate patient data is captured and maintained in records.
• Coordinate with insurance and hospital staff to complete required referrals.

Kenntnisse

Communication

Customer service

Organizational skills

Attention to detail

Phone etiquette

Ausbildung

High School Diploma

Some college

Jobbeschreibung

Mercy is seeking a Patient Access Representative to be the first point of contact for patients, delivering compassionate service and upholding Mercy Service Standards. Responsibilities include scheduling, registration, benefit verification, pre-certification, financial clearance, and collecting patient responsibility.

Strong data accuracy and knowledge of insurance guidelines are essential. 2–3 years clerical and customer service experience preferred; high school diploma required with some