Patient Access Specialist — Front Desk & Finances

MHM Support Services; United States; Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition assistance

Retirement plan matching

Job summary

Mercy is seeking a Patient Access Representative to be the first contact for patients, ensuring high standards of service and accurate data collection. You will handle scheduling, registration, benefit verification, and financial clearance with a compassionate approach.

The role requires attention to detail and competence with insurance guidelines, Medicare, and federal/state regulations. Strong communication and teamwork are essential to support patients and staff across Mercy facilities.

Qualifications

• High School diploma required; some college helpful.
• 1–3 years clerical experience and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.

Responsibilities

• Schedule, register, verify benefits, pre-certification and financial clearance.
• Collect patient data and ensure accuracy in patient records.
• Explain financial responsibility and payment options to patients.
• Document outcomes of financial conversations.

Skills

Communication skills

Patient relationships

Organizational skills

Attention to detail

Technical/computer proficiency

Financial discussions with patients

Customer service excellence

Education

High School diploma

Some college

Tools

10-key calculator

Computer systems

Job description

Mercy is seeking a Patient Access Representative to be the first contact for patients, ensuring high standards of service and accurate data collection. You will handle scheduling, registration, benefit verification, and financial clearance with a compassionate approach.

The role requires attention to detail and competence with insurance guidelines, Medicare, and federal/state regulations. Strong communication and teamwork are essential to support patients and staff across Mercy facilities.