Patient Access Specialist Compassionate Front Desk

MHM Support Services; United States; Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Tuition support

Retirement plan matching

Job summary

Mercy is seeking a Patient Access Representative who will serve as the initial contact for patients, delivering compassionate service in line with Mercy Service Standards. The role requires clerical experience, familiarity with medical terminology and insurance plans, and strong communication skills.

Candidates should have a high school diploma and be able to manage multiple tasks with accuracy. This on-site position emphasizes teamwork with clinical and non-clinical staff, attention to detail,

Qualifications

• 1-3 years clerical experience and customer service preferred.
• High School diploma required; some college helpful.
• Experience with medical terminology and insurance plans preferred.
• Excellent communication, written and oral.

Responsibilities

• Serve as the first point of contact for patients.
• Communicate effectively with patients, physicians, and insurance providers.
• Support with insurance and billing documentation.
• Maintain accurate patient records and scheduling.

Skills

Effective communication

Telephone etiquette

Relationship building

Organizational skills

Attention to detail

Stress management

Computer proficiency

10-key calculator

Education

High School diploma

Some college

Tools

Computer systems

Job description

Mercy is seeking a Patient Access Representative who will serve as the initial contact for patients, delivering compassionate service in line with Mercy Service Standards. The role requires clerical experience, familiarity with medical terminology and insurance plans, and strong communication skills.

Candidates should have a high school diploma and be able to manage multiple tasks with accuracy. This on-site position emphasizes teamwork with clinical and non-clinical staff, attention to detail,