Patient Access Specialist: Fast, Friendly Check-In

Virginia Mason Franciscan Health; Port Orchard (WA); On-site; USD 46,000 - 71,000; Full time

Job summary

Virginia Mason Franciscan Health in Port Orchard, WA, is seeking a Patient Access Representative to perform patient registration and admitting functions across ED, main registration, and other access points. You will gather, verify, and update demographic and insurance data, support scheduling and inquiries, and help ensure a smooth, compliant patient experience in a high-volume environment.

You will also accurately scan and index documents, communicate financial responsibility using scripts,

Qualifications

• High School Graduate, upon hire or
• High School GED, upon hire and
• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.

Responsibilities

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to escal
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Skills

Patient registration procedures

Health insurance verifications

Customer service

Education

High School Graduate

High School GED

Job description

Virginia Mason Franciscan Health in Port Orchard, WA, is seeking a Patient Access Representative to perform patient registration and admitting functions across ED, main registration, and other access points. You will gather, verify, and update demographic and insurance data, support scheduling and inquiries, and help ensure a smooth, compliant patient experience in a high-volume environment.

You will also accurately scan and index documents, communicate financial responsibility using scripts,