Patient Access Specialist: Epic & Insurance Navigator

FMOL Health; Monroe (LA); On-site; USD 26,000 - 38,000; Full time

Job summary

FMOL Health in Monroe, LA is seeking a patient registration specialist to accurately register patients in EMR, verify insurance, collect payments, and ensure a best-in-class patient experience. The role requires attention to detail and the ability to learn Epic during onboarding.

Responsibilities include greeting patients, explaining billing procedures, updating records, monitoring schedules, and assisting with referrals.

Qualifications

• 6 months experience in a customer service/front desk role.
• Graduate of a front office/medical office program; bachelor's may substitute.
• High school diploma or equivalent required.

Responsibilities

• Greet and assist patients at the front desk, explain billing procedures.
• Verify patient information and insurance coverage.
• Enter charges and update patient records in Epic.
• Monitor schedules and assist with patient flow.
• Answer questions and address concerns to minimize complaints.
• Collect payments and apply payments to accounts.
• Assist patients with government or community resources.
• Maintain professional demeanor and provide best-in-class service.
• Backup support for clinic operations as needed.

Skills

Customer Service

Front Desk

Medical Office

Multi-tasking

Critical Thinking

Professional Demeanor

Communication Skills

Education

High School Diploma or Equivalent

Tools

Epic

Job description

FMOL Health in Monroe, LA is seeking a patient registration specialist to accurately register patients in EMR, verify insurance, collect payments, and ensure a best-in-class patient experience. The role requires attention to detail and the ability to learn Epic during onboarding.

Responsibilities include greeting patients, explaining billing procedures, updating records, monitoring schedules, and assisting with referrals.