Patient Access & Service Specialist

FMOL Health; Baton Rouge (LA); On-site; USD 34,000 - 44,000; Full time

Job summary

FMOL Health in Baton Rouge, LA is seeking an experienced front desk associate to accurately register patients in the EMR, validate information, verify insurance, and collect payments. You will help ensure a best-in-class patient experience while following established guidelines under supervision.

Responsibilities include managing patient flow in Epic, explaining billing and payment responsibilities, assisting with referrals, and supporting clinic operations.

Qualifications

• Experience: 6 months experience in a customer service/front desk role or a graduate of a front office/medical office program. Bachelor's degree may substitute for experience.
• Education: High School Diploma or Equivalent
• Special Skills: Professional demeanor, excellent customer service skills, ability to multi-task, critical thinking, demonstrated computer literacy, ability to learn and demonstrate proficiency in Epic during the introductory period.

Responsibilities

• Customer Service: assist patients with billing procedures and anticipated charges to minimize confusion.
• Welcoming patients to the clinic with courtesy and ensuring a positive first impression.
• Address questions and concerns from patients and families promptly to avoid complaints.
• Inform patients of their rights and Advance Directives on request.
• Accurately obtain and edit patient and insurance information in the EMR system (Epic).
• Monitor patient flow and verify financial responsibility; arrange payment plans as needed.
• Assist patients in accessing government and community health resources.
• Coordinate with physicians and nursing staff to ensure timely referrals and service access.

Skills

Customer service

Front desk

Multi-tasking

Communication

Computer literacy

Education

High School Diploma or Equivalent

Front office/medical office program

Tools

Epic

Job description

FMOL Health in Baton Rouge, LA is seeking an experienced front desk associate to accurately register patients in the EMR, validate information, verify insurance, and collect payments. You will help ensure a best-in-class patient experience while following established guidelines under supervision.

Responsibilities include managing patient flow in Epic, explaining billing and payment responsibilities, assisting with referrals, and supporting clinic operations.