Patient Access Specialist: Easy Check-In & Insurance Help

Resurgens Orthopaedics; Canton (GA); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Resurgens Orthopaedics is seeking a Patient Access Representative to be the first point of contact for patients, handling registration, insurance verification, and scheduling with a focus on a smooth patient experience.

You will gather accurate information, input data into the EHR, verify coverage, obtain authorizations when needed, and help patients understand financial responsibilities and payment options.

Qualifications

• Excellent verbal and written communication with patients, families, and colleagues.
• High accuracy when entering patient information and verifying insurance details.
• Ability to troubleshoot and resolve issues related to patient registration and insurance coverage.

Responsibilities

• Greet patients and verify personal, financial, and insurance information for accuracy.
• Collect and input demographic and insurance details into the EHR system.
• Verify patient insurance coverage and eligibility before appointments or procedures.
• Obtain prior authorization for procedures or services as required by insurance providers.
• Schedule patient appointments based on physician availability and patient needs.
• Inform patients about co-pays, deductibles, and insurance benefits before service delivery.

Skills

Communication Skills

Attention to Detail

Problem-Solving

Time Management

HIPAA Confidentiality

Microsoft Office

Education

CHAA Certification (preferred)

Tools

EHR systems

Scheduling software

Microsoft Office Suite

Job description

Resurgens Orthopaedics is seeking a Patient Access Representative to be the first point of contact for patients, handling registration, insurance verification, and scheduling with a focus on a smooth patient experience.

You will gather accurate information, input data into the EHR, verify coverage, obtain authorizations when needed, and help patients understand financial responsibilities and payment options.