Patient Access & Insurance Navigator

Resurgens Orthopaedics; Mansfield (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Resurgens Orthopaedics in Mansfield, TX is seeking a Patient Access Representative to be the first contact for patients entering the facility. You will gather accurate patient details, verify insurance, schedule appointments, and support billing processes to ensure a smooth financial intake.

You will work with providers, insurers, and patients to document information for billing, obtain authorizations when needed, and help patients understand cost-sharing responsibilities, while maintaining

Qualifications

• Certification in Patient Access (e.g., CHAA) preferred but not required.
• Previous experience in patient registration or insurance verification is preferred.
• Experience with EHR and scheduling software is an advantage.

Responsibilities

• Greet patients and verify information for accuracy.
• Input demographic and insurance data into the EHR.
• Verify insurance coverage and eligibility before visits.
• Obtain prior authorization when required.
• Schedule appointments and provide pre-visit instructions.
• Explain cost-sharing and assist with payments and financial options.
• Maintain HIPAA confidentiality and coordinate with staff.

Skills

Communication

Attention to Detail

Problem Solving

Time Management

HIPAA Compliance

EHR Software

Education

CHAA Certification (preferred)

Healthcare experience

Tools

EHR Software

Scheduling Software

Job description

Resurgens Orthopaedics in Mansfield, TX is seeking a Patient Access Representative to be the first contact for patients entering the facility. You will gather accurate patient details, verify insurance, schedule appointments, and support billing processes to ensure a smooth financial intake.

You will work with providers, insurers, and patients to document information for billing, obtain authorizations when needed, and help patients understand cost-sharing responsibilities, while maintaining