Patient Access & Scheduling Specialist

Arlington Orthopedics Associates; Mansfield (TX); On-site; USD 34,000 - 46,000; Full time

Job summary

Arlington Orthopedics Associates seeks a Patient Access Representative to be the first point of contact for patients, handling registration, insurance verification, and scheduling with accuracy and care.

You will gather demographic and insurance information, input data into the EHR, and explain co-pays and coverage while maintaining HIPAA compliance and delivering a positive patient experience.

Qualifications

• Certification in Patient Access (e.g., CHAA) preferred but not required.
• Previous experience in a healthcare setting, particularly patient registration, insurance verification, or customer service, is preferred.
• Experience with Electronic Health Records (EHR) and scheduling software is an advantage.

Responsibilities

• Greet patients and verify personal, financial, and insurance information for accuracy.
• Collect and input demographic and insurance details into the Electronic Health Record (EHR) system.
• Ensure all required forms are completed accurately and in a timely manner.
• Verify patient insurance coverage and eligibility before appointments or procedures.
• Obtain prior authorization for procedures or services as required by insurance providers.
• Resolve discrepancies in insurance or coverage information with patients or insurance companies.
• Schedule patient appointments based on physician availability and patient needs.
• Provide patients with necessary pre-appointment instructions and information.
• Confirm appointments and assist with rescheduling as necessary.
• Inform patients about co-pays, deductibles, and insurance benefits before service delivery.
• Communicate financial responsibility expectations to patients.
• Assist patients with payment options, setting up payment plans, and financial assistance programs as necessary.
• Act as a liaison between patients, healthcare providers, and insurance companies.
• Address patient inquiries and concerns regarding appointments, billing, and insurance coverage.
• Handle sensitive patient information with confidentiality, adhering to HIPAA regulations.
• Collaborate with clinical and administrative staff to ensure a seamless patient experience.
• Support the team in resolving any operational issues related to patient access.

Skills

Communication

Attention to detail

Problem solving

Time management

Confidentiality HIPAA

Technical skills

Education

CHAA certification preferred

Healthcare registration/insurance experience

Experience with EHR & scheduling software

Tools

EHR systems

Scheduling software

Microsoft Office

Job description

Arlington Orthopedics Associates seeks a Patient Access Representative to be the first point of contact for patients, handling registration, insurance verification, and scheduling with accuracy and care.

You will gather demographic and insurance information, input data into the EHR, and explain co-pays and coverage while maintaining HIPAA compliance and delivering a positive patient experience.