Patient Access & Scheduling Specialist

Resurgens Orthopaedics; Abilene (TX); Hybrid; USD 32,000 - 46,000; Full time

Job summary

Resurgens Orthopaedics is seeking a Patient Access Representative to be the first contact for patients, handling registration, insurance verification, and scheduling. You will gather accurate information, explain financial responsibilities, and liaise with providers and insurers to ensure smooth intake and billing processes.

The role requires strong communication and attention to detail, with a focus on HIPAA compliance and excellent patient service in a fast-paced healthcare setting.

Qualifications

• Experience in healthcare registration and insurance verification.
• Familiarity with EHR systems and scheduling software is an advantage.
• Certification in Patient Access (e.g., CHAA) preferred but not required.

Responsibilities

• Greet patients and verify personal, financial, and insurance information for accuracy.
• Input demographic and insurance details into the EHR system.
• Verify patient insurance coverage and eligibility before appointments.
• Obtain prior authorizations for procedures as required by insurers.
• Schedule appointments based on physician availability and patient needs.
• Inform patients about co-pays, deductibles, and insurance benefits.

Skills

Communication

Attention to Detail

HIPAA Knowledge

Customer Service

MS Office

Education

CHAA Certification

Tools

EHR Software

Scheduling Software

Job description

Resurgens Orthopaedics is seeking a Patient Access Representative to be the first contact for patients, handling registration, insurance verification, and scheduling. You will gather accurate information, explain financial responsibilities, and liaise with providers and insurers to ensure smooth intake and billing processes.

The role requires strong communication and attention to detail, with a focus on HIPAA compliance and excellent patient service in a fast-paced healthcare setting.