Patient Access Coordinator: Insurance & Scheduling

Resurgens-Orthopaedics; Marietta (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Resurgens-Orthopaedics is seeking a Patient Access Representative to be the first point of contact for patients, handling registration, insurance verification, and scheduling with a focus on a smooth financial intake process.

You will verify demographics, assist with co-pays, and communicate financial responsibilities while coordinating with healthcare providers and payers to ensure accurate billing and a positive patient experience.

Qualifications

• Certification in Patient Access (e.g., CHAA) preferred but not required.
• Healthcare setting experience in patient registration, insurance verification, or customer service preferred.
• Experience with EHR and scheduling software is an advantage.

Responsibilities

• Greet patients and verify personal, financial, and insurance information for accuracy.
• Collect and input demographic and insurance details into the EHR system.
• Verify patient insurance coverage and eligibility before appointments or procedures.
• Obtain prior authorization for procedures or services as required by insurance providers.
• Schedule patient appointments based on physician availability and patient needs.
• Inform patients about co-pays, deductibles, and insurance benefits before service delivery.

Skills

Communication Skills

Attention to Detail

Problem-Solving

Time Management

HIPAA Compliance

Technical Skills

Education

CHAA Certification (Certified Healthcare Access Associate)

Tools

EHR Systems

Scheduling Software

Microsoft Office

Job description

Resurgens-Orthopaedics is seeking a Patient Access Representative to be the first point of contact for patients, handling registration, insurance verification, and scheduling with a focus on a smooth financial intake process.

You will verify demographics, assist with co-pays, and communicate financial responsibilities while coordinating with healthcare providers and payers to ensure accurate billing and a positive patient experience.