Patient Access Pro: Efficient Check-In & Billing Prep

Resurgens Orthopaedics; Marietta (GA); Hybrid; USD 39,000 - 52,000; Full time

Job summary

Resurgens Orthopaedics is seeking a Patient Access Representative to be the first point of contact for patients. The role involves gathering accurate patient information, verifying insurance, and scheduling appointments to ensure smooth registration and financial intake processes.

You will work closely with providers, insurers, and patients to document information for billing and insurance purposes, while maintaining HIPAA confidentiality and delivering a positive patient experience.

Qualifications

• Certification in Patient Access (e.g., CHAA) preferred but not required.
• Experience in patient registration, insurance verification, or customer service is preferred.
• Experience with EHR and scheduling software is advantageous.

Responsibilities

• Greet patients and verify personal, financial, and insurance information for accuracy.
• Input demographic and insurance details into the EHR system.
• Verify insurance coverage and eligibility before appointments or procedures.
• Obtain prior authorization for procedures as required by insurers.
• Schedule patient appointments based on physician availability and patient needs.
• Explain co-pays, deductibles, and insurance benefits to patients.

Skills

Communication

Attention to Detail

Problem-Solving

Time Management

Confidentiality

Technical Skills

Education

CHAA certification (preferred)

Tools

EHR systems

Scheduling software

Microsoft Office

Job description

Resurgens Orthopaedics is seeking a Patient Access Representative to be the first point of contact for patients. The role involves gathering accurate patient information, verifying insurance, and scheduling appointments to ensure smooth registration and financial intake processes.

You will work closely with providers, insurers, and patients to document information for billing and insurance purposes, while maintaining HIPAA confidentiality and delivering a positive patient experience.