Patient Access Specialist - Day Shift, No Weekends

Sanford; Bismarck (ND); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health is seeking a Patient Access Representative to be the first point of contact for patients, delivering outstanding service and creating a welcoming, patient-centered environment in the clinic or over the phone.

Responsibilities include greeting patients, verifying demographics, scheduling, coordinating referrals, handling payments, and facilitating telemedicine and recall processes. Some shifts may involve coordinating with nursing teams and providers.

Qualifications

• High school diploma or equivalent preferred; post-secondary education helpful.
• One year of work experience, preferably in a medical office setting; medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.
• BLS may be required for certain locations/settings.

Responsibilities

• Greet patients, verify demographics, create, scan, and route documents; collect signatures as needed.
• Coordinate appointments with nursing team and providers; arrange referrals and pre-authorizations.
• Coordinate patient financial aspects: collect payments, arrange financial assistance; resolve registration errors.
• Operate multi-line phone; manage recalls, waitlists, and switchboard duties.
• Coordinate charts, telemedicine appointments, and reminders; assist with clerical office duties.

Skills

Customer service

Medical terminology

Communication

Education

High school diploma or equivalent

Job description

Sanford Health is seeking a Patient Access Representative to be the first point of contact for patients, delivering outstanding service and creating a welcoming, patient-centered environment in the clinic or over the phone.

Responsibilities include greeting patients, verifying demographics, scheduling, coordinating referrals, handling payments, and facilitating telemedicine and recall processes. Some shifts may involve coordinating with nursing teams and providers.