Patient Access & Scheduling Specialist

Sanford; Bismarck (ND); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health in the United States is seeking a Patient Access Representative to provide extraordinary customer service to patients at the first point of contact, on the phone or in the clinic, creating a welcoming and safe environment.

You will greet patients, verify demographics, handle scheduling and registrations, collect payments, coordinate referrals and telemedicine, and support the clinic team in a fast-paced setting, Monday through Friday, 8:30am to 5:00pm.

Qualifications

• High school diploma or equivalent preferred; post-secondary education helpful.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• May require BLS for certain locations and/or settings.

Responsibilities

• Greet patients and verifies demographics.
• Creating, scanning & routing documents or electronic forms.
• Inform patients what the document is & capture signatures on necessary paperwork.
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures.
• Collects co-payments, pre-payments, and payments on account balances.
• May work through the registration work queue to address and resolve registration errors or denied insurance claims.
• Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule.
• Obtain and coordinate referrals & conduct pre-authorization.
• Arrange interpreter services.
• Check patients in/out.
• Operate multi-line phone.
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers.
• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Skills

Customer service

Medical terminology

Phone etiquette

Education

High school diploma or equivalent

Post-secondary education

Job description

Sanford Health in the United States is seeking a Patient Access Representative to provide extraordinary customer service to patients at the first point of contact, on the phone or in the clinic, creating a welcoming and safe environment.

You will greet patients, verify demographics, handle scheduling and registrations, collect payments, coordinate referrals and telemedicine, and support the clinic team in a fast-paced setting, Monday through Friday, 8:30am to 5:00pm.