Night-Shift Patient Access Specialist

Sanford; Sioux Falls (SD); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health in the United States is seeking a Patient Access Representative to deliver extraordinary customer service as the first point of contact for patients, in person or by phone, ensuring a welcoming and safe environment. You will greet patients, verify demographics, collect payments, coordinate registrations, scheduling, and referrals, and support telemedicine and chart coordination.

This role requires reliability for 9:30 pm–6 am shifts every other Friday and Saturday, and holiday

Qualifications

• High school diploma or equivalent preferred.
• Post-secondary education helpful.
• One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.

Responsibilities

• Greet patients & verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims
• Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Skills

Customer service

Communication skills

Medical terminology

Education

High school diploma

Post-secondary education

Job description

Sanford Health in the United States is seeking a Patient Access Representative to deliver extraordinary customer service as the first point of contact for patients, in person or by phone, ensuring a welcoming and safe environment. You will greet patients, verify demographics, collect payments, coordinate registrations, scheduling, and referrals, and support telemedicine and chart coordination.

This role requires reliability for 9:30 pm–6 am shifts every other Friday and Saturday, and holiday