Emergency Dept Patient Access Specialist - 4x10 Day Shifts

Sanford; Sioux Falls (SD); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health is hiring a Patient Access Representative. This role provides extraordinary customer service to patients, acting as the first point of contact either by phone or in-clinic.

The position involves greeting patients, verifying demographics, and guiding them through registration processes. You will schedule appointments, handle referrals, process payments, and assist with financial arrangements while ensuring compliance with policies.

Qualifications

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• May require BLS certification for certain locations.

Responsibilities

• Greet patients and verify demographics.
• Create, scan and route documents or electronic forms.
• Inform patients about documents and capture signatures.
• Establish and assign financial responsibility and assist with arrangements.
• Collect co-payments, pre-payments, and payments on account balances.
• May handle the registration work queue to resolve issues.
• Coordinate and schedule appointments with nursing team and providers.
• Coordinate referrals and pre-authorization; arrange interpreter services.
• Check patients in/out; operate multi-line phone.
• Prepare and coordinate charts; manage patient financial assistance.
• Track visits and health information; manage recalls and telemedicine appointments.

Skills

Customer service

Medical terminology

Education

High school diploma or equivalent

Job description

Sanford Health is hiring a Patient Access Representative. This role provides extraordinary customer service to patients, acting as the first point of contact either by phone or in-clinic.

The position involves greeting patients, verifying demographics, and guiding them through registration processes. You will schedule appointments, handle referrals, process payments, and assist with financial arrangements while ensuring compliance with policies.