Patient Access & Scheduling Specialist

Sanford; Mayville (ND); On-site; USD 22,000 - 32,000; Part time

Job summary

Sanford Health is hiring a Patient Access Representative to greet patients, verify demographics, process registrations, and coordinate scheduling. You will engage with patients in person or by phone to create a welcoming and efficient experience while collecting payments and ensuring accurate demographic and financial information.

As the initial point of contact, you will collaborate with nursing staff and providers, arrange referrals, and support telemedicine and recall management.

Qualifications

• High school diploma or equivalent preferred. Post-secondary education helpful.
• One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.
• Sanford is an EEO/AA Employer M/F/Disability/Vet.

Responsibilities

• Greet patients and verify demographics; create, scan and route documents or electronic forms; collect signatures on required paperwork; establish financial responsibility and assist with arrangements.
• Coordinate appointments with nursing team and providers; obtain referrals and pre-authorization; arrange interpreter services; check patients in/out; operate multi-line phone.
• Additional duties include chart preparation, organizing provider documents, coordinating telemedicine, and managing recalls or waitlists.

Skills

Customer service

Communication

Multitasking

Phone etiquette

Education

High school diploma

Post-secondary education helpful

Job description

Sanford Health is hiring a Patient Access Representative to greet patients, verify demographics, process registrations, and coordinate scheduling. You will engage with patients in person or by phone to create a welcoming and efficient experience while collecting payments and ensuring accurate demographic and financial information.

As the initial point of contact, you will collaborate with nursing staff and providers, arrange referrals, and support telemedicine and recall management.