Patient Access Specialist – Day Shift (40h/Week)

Sanford; Bismarck (ND); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health in Bismarck, ND is seeking a Patient Access Representative to deliver exceptional service at our fast-paced call center and in-clinic front desk. You will greet patients, verify demographics, schedule and reschedule appointments, and help with referrals and authorizations.

As the first point of contact, you will handle financial interactions, collect co-pays, and guide patients through the registration and scheduling processes. Monday–Friday, 8:00am–5:00pm, no weekends.

Qualifications

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• BLS may be required for certain locations.

Responsibilities

• Greet patients, verify demographics, and register them.
• Create, scan, and route documents; obtain necessary signatures.
• Collect co-payments and payments; set up financial responsibilities.
• Schedule and coordinate appointments; process referrals and pre-authorizations.
• Operate a multi-line phone system and support recall/waitlists.

Skills

Customer service

Medical terminology

Education

High school diploma or equivalent

Post-secondary education helpful

Job description

Sanford Health in Bismarck, ND is seeking a Patient Access Representative to deliver exceptional service at our fast-paced call center and in-clinic front desk. You will greet patients, verify demographics, schedule and reschedule appointments, and help with referrals and authorizations.

As the first point of contact, you will handle financial interactions, collect co-pays, and guide patients through the registration and scheduling processes. Monday–Friday, 8:00am–5:00pm, no weekends.