Patient Access & Scheduling Specialist (Day Shift)

Good Samaritan Society; Fargo (ND); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Work/life balance benefits

Generous time off

Job summary

Sanford Health in Fargo, ND is seeking a Patient Access Representative to deliver exceptional service at the first point of contact, in person or by phone, ensuring a welcoming and accurate patient experience. You will handle registration duties, scheduling, referrals, pre-authorizations, and multi-line phone operations while coordinating with nursing staff and providers.

Entry requires a high school diploma and customer service experience; medical terminology is helpful, and some roles may

Qualifications

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.

Responsibilities

• Greet patients and verifies demographics.
• Creating, scanning & routing documents or electronic forms.
• Inform patients what the document is & capture signatures on necessary paperwork.
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures.
• Collects co-payments, pre-payments, and payments on account balances.
• May work through the registration work queue to address and resolve registration errors or denied insurance claims.
• Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule.
• Obtain and coordinate referrals & conduct pre-authorization.
• Arrange interpreter services.
• Check patients in/out.
• Operate multi-line phone.
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator.

Skills

Customer service

Medical terminology

Education

High school diploma or equivalent

Job description

Sanford Health in Fargo, ND is seeking a Patient Access Representative to deliver exceptional service at the first point of contact, in person or by phone, ensuring a welcoming and accurate patient experience. You will handle registration duties, scheduling, referrals, pre-authorizations, and multi-line phone operations while coordinating with nursing staff and providers.

Entry requires a high school diploma and customer service experience; medical terminology is helpful, and some roles may