Patient Access Representative - Bismarck Call Center - 40hrs/week

Sanford; Bismarck (ND); Sur place; USD 22 000 - 32 000; Plein temps

Résumé du poste

Sanford Health in Bismarck, ND is seeking a Patient Access Representative to deliver exceptional service at our fast-paced call center and in-clinic front desk. You will greet patients, verify demographics, schedule and reschedule appointments, and help with referrals and authorizations.

As the first point of contact, you will handle financial interactions, collect co-pays, and guide patients through the registration and scheduling processes. Monday–Friday, 8:00am–5:00pm, no weekends.

Qualifications

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• BLS may be required for certain locations.

Responsabilités

• Greet patients, verify demographics, and register them.
• Create, scan, and route documents; obtain necessary signatures.
• Collect co-payments and payments; set up financial responsibilities.
• Schedule and coordinate appointments; process referrals and pre-authorizations.
• Operate a multi-line phone system and support recall/waitlists.

Connaissances

Customer service

Medical terminology

Formation

High school diploma or equivalent

Post-secondary education helpful

Description du poste

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Work Shift

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours

40

Compensation

Salary Range: $16.25 - $23.00

Union Position

No

Department Details

Join our fast-paced Bismarck Call Center working alongside a team of six Patient Access Representatives!

Responsibilities

Responsibilities include taking incoming calls for multiple clinics to schedule and reschedule patient appointments as necessary.

Hours include Monday through Friday from 8:00am to 5:00pm (no shifts on weekends or recognized holidays).

Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.

Job Description

REGISTRATION

• Greet patients & verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

• Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE

• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Qualifications

High school diploma or equivalent preferred. Post-secondary education helpful.

One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.

May require BLS for certain locations and/or settings.

Sanford is an EEO/AA Employer M/F/Disability/Vet.