Patient Access Specialist — Compassionate Frontline Connector

Mercy; Watonga (OK); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Retirement plan matching

Job summary

Mercy is seeking a Patient Access Representative to be the first point of contact for patients, ensuring compassionate, accurate information and smooth service. You will represent Mercy in line with our mission and service standards, playing a key role in front-desk operations and insurance interactions.

The role requires 1–3 years of clerical or customer service experience, a high school diploma, and familiarity with medical terminology.

Qualifications

• 1-3 years clerical experience and customer service preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Responsibilities

• Serve as the first point of contact for patients.
• Represent Mercy with a high standard of customer service and professionalism.
• Assist with insurance processing and communication with physicians and staff.

Skills

Telephone etiquette

Communication skills

Organizational skills

Stress management

Computer proficiency

Education

High School diploma

Some college helpful

Tools

10-key calculator

Medical record systems

Job description

Mercy is seeking a Patient Access Representative to be the first point of contact for patients, ensuring compassionate, accurate information and smooth service. You will represent Mercy in line with our mission and service standards, playing a key role in front-desk operations and insurance interactions.

The role requires 1–3 years of clerical or customer service experience, a high school diploma, and familiarity with medical terminology.