Patient Access Specialist — Compassionate Front Desk + Benefits

Mercy; Springfield (MO); On-site; USD 38,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition support

Matched retirement plans

Job summary

The Patient Access Representative at Mercy is the first point of contact for patients, providing compassionate service and accurate data entry to streamline admissions.

This role involves scheduling, registration, benefit verification, pre-certification and financial clearance, with strong attention to detail and knowledge of insurance guidelines. Mercy offers comprehensive benefits and a collaborative team environment that supports patient experiences.

Qualifications

• 1–3 years clerical experience and customer service preferred.
• High School diploma required; some college helpful.

Responsibilities

• Facilitate patient entrance into Mercy facilities, including scheduling and registration.
• Verify benefits and obtain pre-certification and financial clearance.
• Maintain accurate patient data in the patient record with attention to detail.

Skills

Communication

Telephone etiquette

Customer service

Organizational skills

Attention to detail

Stress management

Education

High School diploma

Some college

Tools

10-key calculator

Computer systems

Job description

The Patient Access Representative at Mercy is the first point of contact for patients, providing compassionate service and accurate data entry to streamline admissions.

This role involves scheduling, registration, benefit verification, pre-certification and financial clearance, with strong attention to detail and knowledge of insurance guidelines. Mercy offers comprehensive benefits and a collaborative team environment that supports patient experiences.